Platform Rules

11200 Terms and Conditions

Please read these terms carefully before using the 11200 platform. By registering an account or accessing any feature, you confirm that you have read, understood, and agreed to everything outlined below. These terms govern your use of the platform and protect both you and 11200 as a Filipino-focused entertainment service.

Last updated: January 2025

1. Account Registration and Eligibility

To create an account on 11200, you must be at least 21 years of age and a resident of the Philippines who is legally permitted to participate in online entertainment activities under applicable Philippine law. You are responsible for providing accurate and complete registration information, including a valid mobile number and a working email address that you control. Each person may hold only one active account — duplicate registrations are not permitted and may result in the suspension of all associated accounts without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials, and any activity that occurs under your account is treated as authorised by you unless you have notified us otherwise in writing. If you believe your account has been accessed without your consent, you must contact the 11200 support team immediately at [email protected] so that appropriate steps can be taken to secure your account. 11200 reserves the right to verify your identity at any point and to request supporting documentation before processing withdrawals or activating bonuses on your account.

2. Deposits, Withdrawals, and Payments

All transactions on 11200 are processed in Philippine pesos (PHP) using supported local payment methods including GCash, Maya, and bank transfer. Deposits are credited to your account balance once thepayment has been confirmed by the relevant provider, which typically occurs within a few minutes for GCash and Maya transactions. Minimum deposit amounts and any applicable transaction limits are displayed within the cashier section of your account dashboard, and these limits may be adjusted from time to time at 11200's discretion. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible, and you may be required to complete identity verification before your first withdrawal is approved. Processing times for withdrawals vary by payment method — GCash and Maya withdrawals are generally completed within one business day, while bank transfer withdrawals may take up to three business days depending on your bank. 11200 does not charge internal fees for standard deposits or withdrawals, but your payment provider may apply its own transaction charges which are outside our control. Any funds deposited into your account must be used for entertainment purposes on the platform and may not be transferred directly to another user's account.

3. Bonuses, Vouchers, and Promotional Offers

All bonus offers and vouchers available on 11200 are subject to specific terms including minimum deposit requirements, eligible payment methods, validity windows, and playthrough requirements, which are published alongside each offer in the Voucher section. Welcome bonuses are available to newly registered members on their first qualifying deposit and cannot be claimed more than once per account, household, IP address, or device. Playthrough requirements must be met in full before any winnings derived from bonus funds can be withdrawn — the applicable multiplier for each offer is stated clearly in its individual terms. Bonuses are non-transferable and hold no cash value until playthrough conditions are satisfied. 11200 reserves the right to cancel, modify, or withdraw any promotional offer at any time and without prior notice, particularly if there is evidence of abuse, exploitation, or collusion in connection with that offer. Any attempt to manipulate bonus conditions — including the use of multiple accounts, coordinated wagering, or other methods designed to circumvent playthrough requirements — will result in the forfeiture of the bonus and any associated winnings, and may lead to permanent account suspension.

4. Sports Betting and Casino-Style Games

All bets and wagers placed on 11200 are final once confirmed — you may not cancel or reverse a bet after it has been accepted by the platform, and any attempt to do so through your payment provider may result in account suspension pending investigation. Odds and game outcomes are determined by the relevant sports results or certified random number generation systems, and 11200 does not influence the outcome of any event or game. In the event of a technical failure that interrupts a live bet or casino game session, 11200 will attempt to resolve the round fairly based on available data; in cases where a fair resolution is not possible, affected stakes may be voided and returned to your account balance. Results for sports events are confirmed once the relevant governing body — such as the PBA for basketball fixtures or FIFA for international football — officially declares the outcome, and settled bets will not be reopened based on subsequent appeals or corrections by the governing body unless 11200 determines that an obvious error occurred. The platform reserves the right to void any bet placed at incorrect odds due to a manifest error, and to adjust any winnings that were paid out as a result of such an error. Players are responsible for understanding the rules of each game or market type before placing a wager, and the FAQ page provides guidance on common market types and settlement rules.

5. Responsible Gaming and Account Controls

11200 is committed to providing a safe and responsible entertainment environment for all Filipino players, and we offer a range of account management tools to help members stay in control of their gaming activity. You may set deposit limits, session time reminders, and temporary self-exclusion periods through your account settings at any time, and these tools are designed to take effect immediately upon activation. If you believe your gaming activity is causing financial or personal harm, we strongly encourage you to use the self-exclusion feature or contact our support team so that additional measures can be put in place. Full details of all available responsible gaming tools and external support resources are available on the Responsible Gaming page, which is kept updated with current guidance for Philippine players. 11200 does not permit account registration or participation by individuals who are currently subject to a self-exclusion agreement, and any such registration discovered by the platform will be closed immediately with remaining funds returned to the verified payment method on file. We also reserve the right to impose limits, request documentation, or restrict access to the platform if we identify patterns of activity that suggest a member may be experiencing difficulties managing their gaming behaviour.

6. Privacy, Data, and Account Security

Your personal information is collected, stored, and processed in accordance with the 11200 Privacy Policy, which explains what data we collect, how it is used, and the rights you have as a registered member under applicable Philippine data protection law. You are responsible for keeping your login details secure and for logging out of your account after each session, particularly when using a shared or public device. 11200 will never ask for your password via email, SMS, or chat — if you receive any communication claiming to be from 11200 that requests your credentials, you should report it immediately to [email protected]. We use industry-standard security measures to protect account data and payment information, but we cannot guarantee absolute security against all forms of unauthorised access and encourage members to use strong, unique passwords for their accounts. Any suspected breach of your account security must be reported to us without delay so that we can investigate and take appropriate protective action. Account information may be shared with relevant regulatory authorities or law enforcement agencies where required by Philippine law or court order, and this sharing does not constitute a breach of our privacy obligations to you.

7. Platform Access and Intellectual Property

Access to the 11200 platform is provided for personal entertainment purposes only and may not be used for any commercial purpose, including systematic data extraction, automated wagering systems, or the resale of platform access to third parties. All content on the 11200 platform — including but not limited to the brand name, logo, website design, analysis content, software, and promotional materials — is the intellectual property of 11200 and may not be reproduced, distributed, or modified without prior written consent. You may access the platform through any supported browser or via the dedicated mobile experience described on the App page, but you may not attempt to reverse-engineer, decompile, or otherwise tamper with the platform's software or security systems. 11200 reserves the right to suspend or terminate access to the platform at any time for any user who breaches these terms, without prior notice and without liability. The platform may experience scheduled or unscheduled downtime for maintenance, and 11200 will endeavour to notify members of planned outages in advance where possible. Any feedback, suggestions, or content submitted by users to 11200 may be used by the platform without restriction or compensation to the submitting user.

8. Limitation of Liability and Governing Law

11200 provides the platform on an "as is" basis and does not make any warranties, express or implied, regarding the uninterrupted availability of the service, the accuracy of odds or game results, or the suitability of the platform for any particular purpose. To the maximum extent permitted by applicable law, 11200 shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including losses resulting from technical failures, payment processing delays, or errors in sports data. Nothing in these terms limits 11200's liability for fraud, wilful misconduct, or any liability that cannot be excluded under Philippine law. These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines, and any disputes arising from your use of the platform shall be subject to the exclusive jurisdiction of the appropriate Philippine courts. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. 11200 reserves the right to update these Terms and Conditions at any time, and continued use of the platform following any update constitutes acceptance of the revised terms — we recommend reviewing this page periodically to stay informed of any changes.

Common Questions About These Terms

Short answers to what Filipino members most often ask about the 11200 platform rules.

If the validity window of a bonus expires before the playthrough requirement is met, the remaining bonus funds and any winnings generated from those funds will be forfeited automatically. Only the cash balance in your account — meaning funds deposited directly and not derived from bonus activity — will be unaffected. To avoid missing out, check the expiry date of each offer in the Voucher section before you claim it, and plan your activity accordingly. If you are unsure whether a specific wager contributes to playthrough, the FAQ page has a dedicated section covering how different game types count toward bonus conditions. Contacting [email protected] before a bonus expires is the best way to get personalised guidance on your specific situation.

Yes — you may request account closure at any time by contacting [email protected], and any verified cash balance remaining in your account at the time of closure will be returned to your nominated payment method. Bonus funds that have not yet met their playthrough requirements will be forfeited upon account closure, as they cannot be converted to withdrawable cash without completing the required conditions. If you are closing your account for responsible gaming reasons, we encourage you to use the self-exclusion tool first and review the resources on our Responsible Gaming page before making a final decision. Account closure requests are typically processed within two business days, and you will receive a confirmation email once the process is complete. Once an account is closed, any associated bonuses and promotional entitlements are permanently forfeited and cannot be reinstated if you choose to open a new account.

If you believe a bet has been settled incorrectly, contact [email protected] as soon as possible and include your account username, the date and time of the bet, the event name, and a brief description of the issue. Our team will review the settlement against the official result from the relevant governing body and respond to your query within two business days. Please note that bets are settled based on the official result at the time of settlement, and subsequent corrections by a governing body will only be taken into account if 11200 determines that an obvious error occurred on our side. The FAQ page also covers common settlement scenarios for PBA basketball and international football markets, which may answer your question without needing to contact support directly. Keeping a record of your bet reference numbers makes the dispute process faster for both you and the support team.

Have More Questions About the Platform?

The 11200 FAQ section covers account setup, payments, bonuses, and more in plain Philippine English. Or head straight to registration to get started.