11200 Privacy Policy
This Privacy Policy explains what personal information 11200 collects from Filipino members, how it is used to run the platform safely, and the rights you hold under applicable Philippine data protection law. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy. We keep this page updated whenever our data practices change — please check back periodically.
Last updated: January 2025
Information We Gather and Why
A clear breakdown of the personal data 11200 collects from Philippine members and the legitimate purpose behind each category.
1. Account Registration Data
When you create an account on 11200, we collect the information you submit during registration — this includes your full name, date of birth, email address, mobile number, and your chosen username. We require your date of birth to verify that you meet the minimum age requirement of 21 years as mandated by Philippine gaming regulations. Your mobile number is used to send one-time verification codes and important account notifications directly to your device. Email is used for account confirmation, security alerts, and platform communications. This registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes. You may update most of these details at any time through your account settings, though identity-verified fields may require additional documentation to amend.
2. Payment and Transaction Information
To process deposits and withdrawals, 11200 collects payment-related information such as your GCash or Maya account reference, bank account details where applicable, and transaction history on the platform. We do not store full card numbers or complete banking credentials — payment processing is handled through secure, provider-level integrations that meet Philippine financial security standards. Transaction records are retained for a minimum period required by regulatory obligations and are used for dispute resolution, fraud prevention, and compliance auditing. Your transaction history within the platform is accessible to you at any time through the cashier section of your account. If you request a withdrawal, we may need to cross-reference your payment details against your registered identity to prevent unauthorised fund movement. All payment data in transit is protected using industry-standard encryption protocols.
3. Platform Usage and Behavioural Data
We automatically collect data about how you interact with the 11200 platform — including pages visited, bet history, session duration, device type, operating system, browser version, and approximate location based on your IP address. This data helps us understand how Filipino members use the platform so we can improve navigation, personalise content recommendations, and identify potential technical issues before they affect your experience. Behavioural data is also used to power our responsible gaming monitoring systems, which can flag unusual activity patterns for review. We use cookies and similar technologies to maintain your logged-in session, remember your preferences, and measure platform performance — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. Log data including IP addresses may be retained for up to 12 months for security and fraud investigation purposes. We do not use behavioural profiling to make automated decisions that significantly affect your legal rights without the possibility of human review.
4. Identity Verification Documents
As part of our Know Your Customer (KYC) obligations under Philippine anti-money laundering regulations, we may request copies of government-issued identification such as a Philippine National ID, passport, or driver's licence, as well as proof of address documents. These documents are collected solely for identity verification and compliance purposes and are processed through secure document handling systems with restricted staff access. Uploaded identity documents are retained only for as long as required by law or our regulatory licence conditions, after which they are securely deleted. We will never use your identity documents for any purpose other than verifying your account or complying with a lawful request from a Philippine regulatory or law enforcement authority. If your verification submission is rejected, you will be informed of the reason and given the opportunity to resubmit with corrected documentation. You may contact [email protected] if you have questions about the status of your KYC verification or wish to request deletion of documents that are no longer required to be retained.
Your Data in Action — and Your Rights
How 11200 applies the information it holds, and what you can do to access, correct, or remove your data under Philippine law.
How We Use Your Personal Information
11200 uses the personal data we collect to operate the platform, process your bets and financial transactions, communicate account updates, and fulfil our obligations under Philippine gaming and data protection law. We may use your contact details to send you service-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. With your separate consent, we may also send promotional communications about new features, bonus offers, and events relevant to Filipino players; you can withdraw this consent at any time through your notification preferences in account settings. Aggregated and anonymised platform data may be used for internal analytics, product development, and reporting to our regulatory licence authority. We do not sell, rent, or trade your personal information to any third-party advertiser or data broker under any circumstances. Where we engage third-party service providers — such as payment processors, identity verification partners, or cloud infrastructure providers — they are bound by contractual obligations to process your data only as instructed by 11200 and in compliance with applicable Philippine law.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data that 11200 holds about you. You have the right to access a copy of the personal information we hold about your account by submitting a request to [email protected] — we will respond within the timeframe required by applicable law. You may request correction of any inaccurate or incomplete personal data, and we will update our records accordingly after verifying your identity. If you wish to object to a particular use of your data or request that we restrict processing in certain circumstances, please contact us with the details of your request and we will assess it in line with our legal obligations. The right to erasure applies to data that is no longer necessary for the purpose for which it was collected, though some records must be retained for regulatory compliance even after account closure. You also have the right to data portability — to receive a structured, machine-readable copy of the data you have provided to us — and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been infringed. We take all data subject requests seriously and aim to resolve them promptly and transparently.
Sharing, Retention, and Third Parties
Personal data is shared outside of 11200 only where strictly necessary — for example, with licensed payment service providers to process your GCash or Maya transactions, with identity verification partners to complete your KYC process, or with Philippine regulatory and law enforcement authorities where we are required to do so by law or valid court order. All third-party data processors engaged by 11200 are required to maintain adequate security standards and are prohibited from using your data for their own purposes beyond the specific task for which they were engaged. We do not transfer personal data to countries outside the Philippines without ensuring that appropriate legal safeguards are in place as required by the Data Privacy Act. Personal data is retained for as long as your account is active and for a minimum period thereafter as required by our regulatory licence, after which it is securely deleted or anonymised. You may review the Terms and Conditions for additional context on how account closure affects data retention timelines. If you have concerns about any third-party service used by the platform, you are welcome to contact [email protected] for further information.
Questions About How We Handle Your Data?
Our support team is available to answer any privacy-related questions from Filipino members. You can also visit the FAQ for quick answers about account security and data practices.