11200 Responsible Gaming
At 11200, we believe that gaming should always be a source of entertainment — never a source of stress, financial pressure, or personal harm. We are committed to providing Filipino players with the tools, information, and support they need to stay in control of their activity on the platform. This page outlines the practical steps you can take, the features available on your account, and where to turn if you or someone you know needs help.
Last reviewed: January 2025
Stay in Control — Your Account, Your Rules
Every 11200 account comes with built-in tools that let you set the boundaries that work for your lifestyle and budget.
Deposit Limits
You can set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is applied, it takes effect immediately and cannot be raised until the cooling-off period has passed. Lowering your limit, however, is always instant. This feature helps Filipino players stick to a budget they are comfortable with, without relying on willpower alone. If you are unsure what limit is right for you, start conservatively — you can always review it after a few weeks of play.
Session Time Reminders
Set a session time reminder so the platform notifies you when you have been playing for a defined period — 30 minutes, 1 hour, or a custom duration of your choice. When the reminder triggers, you can choose to continue or log out. This simple nudge is one of the most effective ways to stay aware of how long you have been active on the platform. It is especially useful for players who use 11200 on mobile, where it can be easy to lose track of time during live events or casino games.
Take a Break
If you feel like you need a short pause, the Take a Break feature lets you suspend your account for 24 hours, 48 hours, or up to 7 days. During a break period, you will not be able to log in, place bets, or make deposits. Your account and balance remain fully intact when the break ends. You can activate this from the Responsible Gaming section of your account settings at any time, without needing to contact support. It is a zero-friction way to create distance between yourself and the platform whenever you feel it is needed.
Self-Exclusion
For players who feel they need a longer break from gaming, self-exclusion allows you to close your account for a minimum period of 6 months, extending up to 5 years or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period — this is by design, to give you a firm and reliable boundary. To apply for self-exclusion, contact our support team at [email protected] with your registered account email and your chosen exclusion duration. We take every self-exclusion request seriously and process them without delay. If you are seeking permanent exclusion, we will confirm the action in writing and delete your marketing data.
Activity History
You can access a full log of your betting activity, deposits, withdrawals, and session history through your account dashboard. Reviewing your history regularly is a healthy habit — it gives you an honest picture of your spending patterns and helps you spot any trends before they become problems. The activity log is available in real time and can be filtered by date range. If you notice anything that concerns you, use the tools above or reach out to our support team for guidance.
Reality Checks
Reality check notifications are periodic pop-ups that appear while you are actively playing, reminding you of how long your current session has been running and how much you have wagered since logging in. These prompts are not about interrupting the experience — they are about giving you accurate information so you can make an informed decision about whether to continue. You can configure the frequency of reality checks in your account settings, from every 15 minutes to once per hour. Staying informed is the foundation of responsible play.
When Gaming Stops Being Fun
Problem gambling can affect anyone, regardless of experience or income. Recognising the early signs is the most important step toward getting back on track.
Warning Signs to Watch For
- Spending more time or money on gaming than you originally planned, and finding it difficult to stop even when you want to.
- Chasing losses — placing additional bets to try to win back money you have already lost, particularly after a significant losing streak.
- Hiding your gaming activity from family members, friends, or colleagues, or feeling defensive when the topic comes up.
- Neglecting work, studies, household responsibilities, or social relationships because of time spent on gaming platforms.
- Borrowing money, selling personal items, or using funds intended for essentials like rent, food, or utilities to finance gaming activity.
- Feeling restless, irritable, or anxious when you are not able to access your account or place a bet.
- Continuing to gamble even after deciding to stop, or making repeated unsuccessful attempts to cut back.
Support Resources in the Philippines
If you recognise any of the signs above — in yourself or in someone close to you — please reach out for help. You do not have to manage this alone, and professional support is available in the Philippines at no cost.
- PAGCOR Player Protection Hotline: 1-800-1-888-0777 (toll-free within the Philippines)
- National Center for Mental Health Crisis Line: 1553 (available 24 hours, 7 days a week)
- In Touch Community Services: (02) 893-7603 — counselling and mental health referrals
- 11200 Support Team: [email protected] — our team can assist you in activating any responsible gaming tool on your account, including immediate self-exclusion.
Need Help or Have Questions?
Our FAQ covers common questions about account controls, limits, and how to use our responsible gaming tools. You can also log in to manage your settings directly.